iubenda is a legal-tech scale-up founded in 2011' now trusted by over 90K clients in the EU' the US' and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions. Our mission is to provide our clients with everything their business needs - to be compliant with legal' local' and regional requirements, so that they can focus on their core product. Recently' we have undertaken a new thrilling adventure' joining forces with team.blue . If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning' transparency' and collaboration. Then' you're looking at the right place! Your mission We're looking for an enthusiastic Technical Customer Care Agent to join our team and take full responsibility for evaluating updates to our products and recommending possible improvements. You will be part of our Customer Care team and will be responsible for: - Answering non-technical and technical questions' both via email only , - Researching' troubleshooting' and debugging issues encountered in our solutions, - Testing new features through Google Tag Manager or CMSs , - Providing technical training to the Customer Support team on our products and integrations, - Suggesting solutions to our customers in the US and Italy on software-related questions regarding our products, - Collaborating with the product and development team on new product features. Requirements - At least 1 year of experience as a Technical Customer Care agent' or in a similar role, - Full proficiency in Italian and English, - Strong knowledge of HTML and CSS, - Previous experience working with WordPress, - Knowledge of web development tools , - Ability to reproduce problems and customer scenarios' and troubleshoot technical issues with development tools, Added values - Basic knowledge of Javascript, - Knowledge of CMSs tools other than WordPress),...