What success looks like in this role: - Troubleshooting' diagnosing and correcting IT related technical issues' utilizing your technical and customer service skills - Providing guidance to the client through the necessary steps to restore functionality - Being responsible to either solve the issue or assign up to Level 2 support - Coordinating Service Requests by follow up with the cross functional teams - Team up with your colleagues to collaborate on problem solving and identify major service solutions - Actively use the knowledge base to resolve problems and raise potential knowledge gaps - Coordinating and follow up Service Requests You will be successful in this role if you have: - Fluent English language skills - Native/close to native language skills in Italian - Experience in telephone technical support or any customer service related field is an advantage - Considerable familiarity with MS Office Suite particularly and the Windows environment in general - Attention to details and analytical mind-set - Ability to work on multiple and/or similar activities simultaneously - Outstanding team player attitude Unisys Customer Service Team is for you' if you would like to: - experience real customer and employee diversity - be a trusted team member and have a supportive supervisor - work in an ethical company culture where you can be yourself - be part of our internal career development programs -we are working with a very large number of technologies' which gives you continuous opportunities to find your own path - have unlimited access to our online training tool to improve your soft skills and technical capabilities What do we offer? - Hybrid working is supported - Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours - Fixed extra language allowance - Additional shift bonuses - Private Health Insurance - Generali Premium Package provided for all Unisys associates - Home office allowance - Last and foremost' a great team' also a lot of learning and training opportunities Please note tha...