About Webhelp Webhelp?is a French multinational BPO company that is making business more human for the world’s most exciting brands.?By?choosing Webhelp,?you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at?Webhelp?and you will have the opportunity to be part of a multicultural team, a fast-paced? environment,?and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. What you’ll be doing at Webhelp As an Italian-Speaking Technical Support Advisor for Smart Lightening Devices, you will: Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests. Resolve product or service problems by clarifying the customer's complaints. Provide accurate, valid, and complete information by using the right methods/tools. Give real-time, accurate information that empowers the customer to make decisions. Listen to the customer's unique situation and acknowledge their needs. Go beyond the customer's service expectations so they will remember and share their great experience. We’ll be a great match if you: Have a high level of Italian and fluency in English Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Are proactive, self-motivated, and a great team player If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role. What we offer you: Strong compensation package Monthly meal allowance paid in voucher card Private Health Insurance from day 1 A Bring a Friend Program with attractive incentives Personal and career development programs and mentoring to develop skills Possibility to participate in a growi...