New Balance - believes that we are born to move' and they are committed to offering the best innovative products that combine function and fashion' performance and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team' immerse themselves in the brand' and deliver a first-class service to our customers. We Care: Passionate about Customer Support' with a drive to achieve and exceed targets to achieve a high-quality level of consumer service We're Curious: Proactive approach to problem-solving and a ", can do", attitude We Achieve Together: Strong teamwork ethic' contributing to personal and team targets/SLA while working on personnel targets What will you be doing? - Providing an exceptional customer experience making sure all needs are met in the form of voice' chat' and email - Working alongside the Management Team to meet deadlines and achieve goals - Living and breathing the company values, you will be a brand ambassador - Becoming an expert on all things New Balance - Working in a fast-paced environment and showing off your multi-tasking skills - Maintaining a high level of attention to detail and being meticulous &, vigilant - Personalising the customer experience - finding the right tone for each situation Requirements What are we looking for? - A fluent level of Portuguese &, Italian with strong grammar and spelling skills - High level of English - Previous experience working in a customer-facing environment and a genuine passion for world-class customer service - Fearless independence with the ability to think on your feet' there's no finish line to what's possible - Being a sporty person will be a plus - High energy' drive' and a friendly personality - Resourcefulness and confidence to take the initiative in a fast-paced environment - A strong teamwork ethic and a ", can do", attitude Benefits What do we offer? - Contract type: Temporary of 3...