Description Position at Ezra Job Role: Customer Success Manager Location: London - Hybrid Who are are Imagine what even the world's finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA' we're on a mission to do just that. We believe through coaching, people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that' they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe we are changing people's lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach - every member of our team gets to experience the superpower that is coaching for themselves' among some other pretty incredible perks. EZRA is the fastest growing global coaching company' supporting some of the world's leading companies. If all of this resonates' EZRA just might be the place for you. The Role: As EZRA continues to grow' so does our mission to be in front of more organizations worldwide! To accomplish this' we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in-hand with our Enterprise clients to oversee post-launch customer success deliverables to provide a best-in-class service to EZRA's valued customers. This is an exciting role with significant stretch opportunities' with the individual expected to play a critical role in EZRA's current and future growth. What You'll Do Post-Launch Project Management - Work in collaboration with the Implementation Manager and BD to get up to speed with each client and requirements for ongoing post launch deliverables - Client's key point of contact for all program related questions - Daily use of EZRA project management tool to support the ongoing delivery of programs - Monthly program health checks' sharing successes and/or raising conc...