Senior Customer Service Representative - Italian Speaking At Cardinal Health' we aim to be a trusted partner' offering a broad range of innovative solutions that help our customers provide cost-efficient' more effective healthcare. Join our team of 50'000 humble partners striving each day to make healthcare more efficient' providers more effective' and patients as healthy as possible. We are currently looking to recruit a Customer Service Representative. Based in our office in Dublin' Ireland you will be responsible for' but not limited to' the following. Essential Functions and Responsibilities The Snr. Customer Service agent is responsible for maintaining a positive experience for our CS Representative and our customers. The role will partner closely with the Team Manager' our internal regional Commercial teams' Operations' supply chain' and other Order-to-Cash functions to ensure that customers receive the right product at the right time' at the right price' and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently. The Customer Service agent will act as the point of contact on a day today basis' owning the operational relationship with the customer and their duties will include: - First point of reference for CS Representatives - Daily processing of orders in an accurate manner - Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time. - Resolving order' shipping' returns' credits &, invoice queries - Dealing with customer complaints' escalating to management as appropriate. - Reviewing daily reports for customer allocations' blocked orders etc. ensuring shipment in line with the committed lead time. - Investigating and processing returns orders' credits &, invoice queries. - Identifies and communicates resolutions to order delays' missing information' and product availability based on customer profiles. -...