Working at West means having an opportunity to work by the side of our patients and customers' our global team members and the communities in which we operate - which all help contribute to a Healthier World. At West' we are by the side of patients. The work we do impacts patients' lives each and every day - our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse' close-knit community of professionals' where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history' we have a track record for success' which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA-our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program. Job Summary: The Customer Engagement Specialist is a client-facing role' who works to engage and enable our customers by effectively managing the customer's needs to truly create a differentiated customer experience. As the trusted advisor and advocate for our customers' the Customer Engagement Specialist manages the relationship along with the account managers for their assigned customers throughout the sales lifecycle. The Customer Engagement Specialist is a self-starter who is an effective communicator and able to transfer the customers' requirements to all parties involved. This role will partner with Account Managers' Technical Customer Services' Demand Planning' Sales Operations and Supply chain/Operations to manage an integrated' complementary account management strategy focused on phenomenal customer satisfaction. Within West the Customer Engagement Specialist will be an advocate for their customers and work across the company t...