When you join Verizon Verizon is one of the world's leading providers of technology and communications services' transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate' lead' and believe that listening is where learning begins. In crisis and in celebration' we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose' and powered by persistence' explore a career with us. Here' you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing... - Understand the key business objectives customers are looking to achieve with our product and what success means to them. Drive forward the success plans guiding customers towards achieving their goals. - Actively monitor the performance of automated &, digital customer journey tools through customer health dashboards to identify churn risks and look for exceptions that requires a manual interaction. - Actively look for growth' referral' and expansion sales opportunities. - Deal with incoming customer inquiries related to contractual' product and other matters as well as escalations. - Initiate manual interaction with the customers to address existing outstanding issues' churn risks or potential growth opportunities. - Assist customers and local teams with billing queries and related activities. - Assist customers and local teams with contractual amendments and related activities. - Actively cooperate with related stakeholders and teams across the globe. - Forecast' execute and meet key performance metrics including but not limited to customer retention rate' customer satisfaction' net recurring revenue growth' time to resolution. What we're looking for... An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics/SaaS industry with a clear understanding of what drives customer retention and growth' a...