Clarivate is seeking to hire a dynamic Product Specialist to join our global Customer Care team! As a Product Specialist' you will be focusing on Darts-ip' a comprehensive' searchable IP cases solution that provides the intelligence' insights and resources to support practice and strategic approach. This group serves law firms' IP offices and companies around the world' selected for our unmatched solutions and expertise. Our AI-powered analytics help our customers unlock valuable insights while delivering quality advice and outstanding client service with our technology and expertise. As the Product Specialist for Darts-ip' you will apply advanced industry' product' and workflow knowledge to resolve the most unique and complex customer issues. Product Specialist's work across various communication channels' such as phone' email' and chat to assist customers in a prompt' professional' and friendly manner. About You - experience' education' skills' and accomplishments... - Bachelor's degree or equivalent work experience in the IP legal sector - 5+ years of experience in Intellectual Property legal services' such as legal case data' copyright' design' patent and/or trademark issues - Deep knowledge of Darts-Ip - Fluent in English' French and German It would be great if you also had... - Proven experience in performing root cause analysis and putting the mitigation plans/improvement initiatives in place is a plus - Previous experience working in Intellectual Property' brand protection and trademarking services - Fluent in Italian would be desirable What will you be doing in this role?... - Apply advanced product and workflow knowledge to resolve the most unique and complex customer issues. Executes support transitions for new products' features' or functionality. - Serve as subject matter expert within the product support team. Acts as primary point of contact for complex customer escalations. Influences the direction of support and implementation procedures. Acts as the voice of the support team in cross-functional...