Working in partnership with our Clients, we are looking to grow our CROATIAN team of expert Customer Service Representatives. Delivering world class customer experience is key, and as part of this, you will offer eligible customers the best service. Responsibilities: ????Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products. ????Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner. ????Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services. ????Secure that all complaints are being recognized, recorded confirmed, and solved effectively. ????A responsible and reliable attitude to ensure that the daily adherence plan is being observed. ????Secure that all customer contacts are being handled in an efficient and effective way. ????Supply high-quality service through adherence to given processes and procedures. ????Updating the database of customers and documenting activities and history for further contacts and campaigns. ????Reporting the most common issues to the support team for further escalations. Ideal Candidate: ?Preferable college degree or related work experience. ?Excellent written and verbal communication skills in Croatian. ?Good English skills. ?Good MS Office skills. ?Excellent customer service skills. ?Pleasant, friendly voice/understandability. ?High motivation and enthusiastic approach. ?Self-organized. ?Planning and prioritization skills. ?Effective decision making. ?Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. ?Familiarity with ticketing systems. ?Life experience to apply to managing situations. ?Early adopter of technology. ?Makes the customers feel confident that their needs are being met. ?Dependable, reliable, and able to...