Balthasart is where up-and-coming artists and the next generation of collectors meet. It is both a vertical marketplace' with unique and affordable artworks' and a SaaS solution' aiming to help artists reach their full potential. Balthasart is a new adventure of launching a business with the security provided by a scale-up that is already a leader in its main market . We are looking for a Customer Care Manager that is directly connecting artists and collectors within the European Union. You will be part of our Artist Care Team with a focus on Presale. The start of the internship will be beginning of January 2024. Your responsibilities - Administration of orders: You will be the owner of managing orders for our artists. This includes the communication with artbuyers and artists. - Customer support: You will handle our mailbox and make sure every e-mail is replied correctly and in time. - Presale: You will make sure that artlovers turn into artbuyers - Onboarding &, artist happiness: You will welcome our artists on the platform and make sure that they understand how we work. Your background - Precise and organized: you are a structured thinker' and you are able to prioritize your tasks to reach the objectives assigned to you. Working with multiple tasks' you stay rigorous and organised. - Problem solver/opportunity finder: you are capable of solving problems autonomously. To every problem there is a solution. You like the challenge of finding it. - Passionate about customer relations: you are known for your human qualities and your excellent written and oral communication skills You know communication is key' and you understand that customer service is essential to make a young company move forward. You are detail oriented in your communication. - Fluency in English and Italian is a must, German' French or Spanish is a big plus Why us? - Growth prospects in a start-up company - An exciting sector with challenging people - Beautiful offices in the heart of Paris + a hybrid remote policy - A young team of 10+ peop...