We believe that we are better together' and at Tripadvisor we welcome you for who you are. Our workplace is for everyone' as is our people powered platform. At Tripadvisor' we want you to bring your unique identities' abilities' and experiences' so we can collectively revolutionize travel and together find the good out there. OBJECTIVES: Tripadvisor is looking for a customer-oriented enthusiast French and Italian speaker to join our European Customer Support team. You will provide front-line customer support by interacting daily with Owners and Members via phone' e-mail' chat' and Social Media for the French' Italian and English-speaking markets . ESSENTIAL DUTIES AND RESPONSIBILITIES: - Deal directly with owners/members by phone' email' chat' and social media - Respond promptly to customer inquiries - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle inquiries and complaints - Cancelling and modifying reservations by phone - Making outbound calls to hotel properties' Online Travel Agencies' and other businesses - Corresponding courteously &, professionally in email' chat' and call interactions - Providing consistent and timely product feedback to improve customers' experiences - Recording accurate booking information' customer inquiries' interactions' and details of actions taken into various in-house software solutions - Special project/product work when required - Representing Tripadvisor in all customer interactions displaying company values and focusing on customer satisfaction - Responsible for personal performance on customer satisfaction surveys' quality scores' contact handle time &, productivity metrics. - Communicate and coordinate with internal business unit stakeholders - Address escalations from offshore agents on bugs and technical problems - Should deal with sensitive cases carefully - Handle and resolve customer complaints within a 1-2 business-day turnaround - Obtain and evaluate all relevant information to handle inquiries and complaints - Kee...