Job Description GET TO KNOW ALORICA Are you ready to obliterate the status quo? Gone are the days of the mundane desk job. Passion starts from within' and we're all about crafting a great space for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back and developing awesome people makes all the difference. Choose a future with Alorica! JOB SUMMARY We are working together with a company leading in VR technologies and we are looking for passionate people who would like to join our brand-new team. On this role you will provide customer and basic technical support to the users of the company products. Responsibilities KEY JOB RESPONSIBLITIES: - Handle incoming contacts over phone or live chat - Provide a fast' complete and friendly answer. - Send out follow-up emails for the customer when needed - Ensure the scripting of the call is added to his ticket - Escalate customer's tickets to the correct internal teams' when needed - Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly' to avoid any unnecessary waiting times for the customer. - Daily check on the relevant updates regarding our product and procedures. - Excellent communication with local Team Lead to ensure constant feedback loop WHY JOIN ALORICA? We Offer So Much More Than a Paycheck - Competitive salary? Check. - Additional health insurance ? Check. - Sports card - Multisport? Cofinanced - Check. - Food vouchers ? Check. - Reimbursement allowance ? Check. But that's just the start: here are a few more reasons to consider Alorica. - Career development opportunities - Extensive training programs - Access to top notch technologies and best practices - Excellent working environment - Company events Qualifications KEY JOB REQUIREMENTS: - C1 level in Italian Language . B2 level in English Language - Previous experience on similar role is an advantage - Previous experience in cust...