Bringing smiles is what we do at TTEC... for you and the customer. As a Bilingual Customer Service Representative - Italian-English our state-of-the-art location in Athens' Greece you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC' an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? In this role' you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly' consulting on products with compassion or resolving their issues with a smile' you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day' You'll - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues What You Bring to the Role - Fluent in Italian and English - 6 months or more of customer services experience - High school diploma or equivalent - Recognize' apply and explain your product or service knowledge - Computer savvy - Resident of or ability to immediately relocate to Athens' Greece and gain work authorization expediently What You Can Expect - Knowledgeable' encouraging' supporting and present leadership - Diverse and community minded organization - Career-growth and lots of learning opportunities for aspiring minds - 25 days annual leave per year - Excellent premises during training and when you come to the site for employee engagement activities in Athens'Syngrou Fixmetro station - Relocation assistance - And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We'll train you to be a subject matter expert in your field' so you can be confident in providing the highest level of service possible whether through voice' chat or email interactions. We trust you already have the necessary ingredie...