When you join Verizon Verizon is one of the world's leading providers of technology and communications services' transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate' lead' and believe that listening is where learning begins. In crisis and in celebration' we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose' and powered by persistence' explore a career with us. Here' you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing... Scale Customer Success Specialist is a full-time individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions' expectation management and partnership with internal teams. As a Scale Customer Success Specialist you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited to maintaining healthy book of business through digital' automated and transactional interactions' identifying and managing churn risks' discovering growth and expansion sales opportunities' supporting internal teams with backoffice tasks and activities. - Understanding the key business objectives customers are looking to achieve with our product and what success means to them. Drive forward the success plans guiding customers towards achieving their goals. - Monitoring the performance of automated &, digital customer journey tools through customer health dashboards to identify churn risks and look for exceptions that requires a manual interaction. - Looking for growth' referral' and expansion sales opportunities. - Dealing with incoming customer inquiries related to contractual' product and other matters as wel...