Position Description Customer Support Advisor with French' Spanish' Italian Location: Rugby/Hybrid after training Salary: 26'700 per annum After your training and probation period' this will be a hybrid role' usually training takes up to 8 weeks. Working shifts will be on a rotating basis: Week 1 06:00-14:30 Week 2 14:30-23:00 Week 3 07:00-15:30 Week 4 14:00-22:30 Volvo Action Service takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation' as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible. This is us' your new colleagues You will work in a dynamic environment with colleagues from all over the world' where your team is your family away from home. Our diversity makes us stronger' as we speak 21 different languages in order to support our customers. We are a 24/7 operation and our department is spread over three European sites - Ghent ' Rugby and Bucharest ' as well as our team in Johannesburg . Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise. This is the job - Our multi-lingual coordinators utilise their language skills to support customers with international breakdowns. It doesn't matter where they are in Europe' we take full ownership of the breakdown and give our customers a peace of mind. - Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress. - A creative and proactive approach to problem solving ensures our customers are well supported. When things aren't going smoothly' we think outside the box. - Teamwork and collaboration are the foundations of our business. Are you the one? - You are customer focused' always striving for the best possible service and solution for our customers. - You are a confident communicator' adapting your style to each customer to make sure they feel heard and supported. - You go the...