The Advisor I, Customer Service position interfaces with customers via e-mails, tickets, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. We are growing! Our brand-new client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play. Your typical day: As a representative of the brand, you will be expected to deliver high-quality customer service mainly by email with a limited phone support for certain specific topics. Our main activity in moderation is to ensure the content is appropriated to the audience and safe, also the Customer Care is in charge to interact with parents and gamers regarding account, billing questions, safety topics and other general issues and complaints. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided. What you need to have is: Fluency in Italian, both written and verbal Advanced knowledge of English, both written and verbal Excellent communication skills Work experience in a customer service center is an advantage, but not a requirement Good typing and computer skills Be organized, decision-making and analytical skills Team player with a great attitude High school education What do you get from us? Competitive salary + additional pay for night shifts Flexible 24/7 working hours Monday to Sunday Virtual training and Work from Home options Medical plan fully covered by the company Transportation allowance and Life insurance Various career development opportunities Annual reward and recognition events Holiday pay Team and Concentrix events