Come and join our journey! If you are passionate about Customer Service' have a genuine interest in iGaming' and want to learn more this position could be for you. No iGaming experience - No problem' we will teach you everything! We want you to: - Be a fluent or native Italian speaker with a C1 level of English' both spoken and written - Be flexible and willing to work on a shift basis - Have experience working with customers' listening to their needs' and providing the best solutions - Be an excellent listener' have an empathic approach and take pride in giving an excellent service to our players - You have exceptional organisation skills . - You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude - Be an individual who is open to constructive feedback - Be a team player that can also work independently As a Customer Service Agent' you will be the first point of contact for our players though live chat' email' and phone calls delivering the best possible experience. You will: - Enable our players with quality solutions in a timely' personal' and professional manner that exceeds the customers' expectations - Identify and support players in any difficulties they might encounter - Provide explanations to customers about products/site/policies/ promotions' etc. - Update customer account/details with necessary information when needed - Understand' guide' and support players in Responsible Gambling - Collaborate with our Fraud and payments team in customer queries - Understand AML and report any suspicious activity Employee benefits: - Private health insurance - Free breakfast and lunch - Wellness allowance - Birthday leave - Company and Team building events - Relocation package to Malta including flight and 2 weeks of accommodation And much more! Apply today and be part of our success story! Our recruitment process - Online assessment - Final interview with the hiring manager - Reference check and Police conduct vetrinabakeca