You will be a key member of the Service Operation team, you will be responsible for meeting the daily service needs of our customers equipment, assuring customer satisfaction through service excellence.Your Duties Include: Instrument preventative maintenance Instrument installations Time sensitive corrective maintenance to restore systems to full operation Equipment upgrades Resolve instrumentation issues through hardware and software trouble shooting Manage communications with customers to ensure resolution and correct follow up to assure customer satisfaction Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customers Participate in internal company training programs to enhance and increase work related skills Active participation with Sales teams in upgrades and service contract renewals within the assigned region. Multinational Biotechnology Company|Great Growth OpportunityOur Ideal Candidate: You have a B.S. degree in Engineering, Electrical engineering or a physical science You have at least 2 years of equipment support experience in biotech or medical instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting Excellent computer networking and troubleshooting Flow cytometry and/or laser experience would be an added bonus, though not essential Ability to travel about 80% of the time, occasional international travel Travel fits your lifestyle Speaks English fluently Excellent Ability to work within a team, positive attitude to the office and very good communication skills complete your profile Multinational company leader in providing customers around the world the highest quality products for research, clinical, and manufacturing needs. Dynamic workMultinational CompanyGreat growth opportunitySalary package will be aligned to the candidate experience